Responsible Gambling

1xBet, operated by Caecus N.V. and its associated legal entities (hereinafter referred to as the “Operator” or “we”), is committed to providing a safe, controlled, and responsible gambling environment. This page sets out the tools, procedures, and regulatory obligations that apply to users accessing the Site from Nigeria (NG) and South Africa (ZA).

Warning: Gambling can be addictive. Only persons aged 18 years and older are permitted to use this Site. If you are under 18, please exit immediately.

1. Regulatory Framework

Nigeria

Gambling services offered to residents of Nigeria are subject to the National Lottery Regulatory Commission (Establishment) Act, 2005 and applicable state-level legislation, including regulations issued by state authorities such as the Lagos State Lotteries and Gaming Authority. The Operator acknowledges the role of the National Lottery Regulatory Commission (NLRC) and relevant state licensing authorities in supervising licensed betting and gaming activities.

South Africa

Gambling services offered to residents of South Africa are regulated under the National Gambling Act 7 of 2004. Oversight is exercised by the National Gambling Board (NGB) and provincial licensing authorities, including the Western Cape Gambling and Racing Board. Only provincially licensed interactive gambling is lawful in South Africa, and no unlicensed offshore operator may lawfully target South African residents.

2. Age Verification and Access Restrictions

Access to gambling services on this Site is strictly restricted to persons aged 18 years and older. The Operator applies the following verification measures:

• Nigeria: Mandatory identity verification is required before the first withdrawal. Users must submit valid government-issued identification confirming they are at least 18 years of age, in accordance with NLRC requirements.
• South Africa: Mandatory age and identity verification is conducted in compliance with the Financial Intelligence Centre Act (FICA). Customer due diligence is completed before any payout is processed.

The Operator reserves the right to suspend or terminate accounts where age verification requirements are not satisfied or where a minor is found to have registered on the Site.

3. Responsible Gambling Tools

The Operator provides the following tools to assist users in maintaining control over their gambling activity. These tools are accessible through the account settings section of the Site or by contacting the support team.

3.1 Deposit Limits

Users may set daily, weekly, or monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period before the increase is applied. Reductions to a limit take effect immediately upon request.

3.2 Wager and Loss Limits

Users may establish limits on the total amount wagered or lost within a defined period. These limits apply across all gambling products available on the Site, including sports betting, casino games, and 1xGames.

3.3 Session Time Limits

Users may restrict the duration of individual gambling sessions. On reaching the session time limit, the user will be automatically logged out of their account.

3.4 Cooling-Off Periods

Users may request a temporary suspension of gambling activity for a defined period. During a cooling-off period, the account remains accessible for the purpose of withdrawing funds, but no gambling activity may be conducted.

3.5 Self-Exclusion

Users who wish to stop gambling for an extended period may apply for self-exclusion. Self-exclusion periods are available as follows:

• Nigeria: Self-exclusion periods of 6 to 24 months, in accordance with applicable state-level gaming authority requirements. The Operator cooperates with state-level self-exclusion registers, including those maintained by the Lagos State Gaming Authority.
• South Africa: Self-exclusion for up to 5 years, in accordance with the National Gambling Act 7 of 2004. Users may also register with the National Responsible Gambling Programme (NRGP) self-exclusion register at responsiblegambling.org.za.

Once self-exclusion is activated, the Operator will take reasonable steps to prevent marketing communications from being sent to the excluded user and to restrict access to gambling services for the duration of the exclusion period. Requests to lift self-exclusion before the agreed end date are subject to review and a mandatory waiting period.

4. Recognising Problem Gambling

Problem gambling may develop gradually and may not be immediately apparent to the individual. The following indicators may suggest that gambling is becoming harmful:

• Spending more money or time gambling than intended;
• Borrowing money or selling possessions to fund gambling;
• Concealing gambling activity from family members or friends;
• Neglecting professional, academic, or personal responsibilities due to gambling;
• Continuing to gamble in order to recover previous losses;
• Experiencing anxiety, irritability, or distress when unable to gamble;
• Repeated unsuccessful attempts to reduce or stop gambling.

If any of the above applies to you or someone you know, the Operator encourages immediate use of the self-exclusion tool and contact with one of the support organisations listed in Section 6 of this page.

5. Protection of Minors

The Operator takes the protection of minors seriously. In addition to mandatory age verification, the following measures are in place:

• The Site does not direct advertising or marketing communications at persons under 18 years of age;
• All marketing materials carry a mandatory 18+ notice;
• Users are encouraged to use parental control software to prevent minors from accessing gambling websites. Independent tools such as Gamban, BetFilter, and Net Nanny are available for this purpose.

Any person with knowledge that a minor has accessed the Site is requested to notify the Operator immediately through the contact methods provided in Section 7 of this page.

6. Support Organisations

The Operator encourages users who experience difficulties related to gambling to seek assistance from qualified support services. The following organisations provide free and confidential assistance:

7. Mandatory Notices

Nigeria

Gambling is addictive. Play responsibly. This service is only available to persons aged 18 and older. The Operator complies with applicable NLRC requirements and applicable state gaming authority regulations.

South Africa

Gambling can be addictive. Only for persons 18 years and older. The National Responsible Gambling Programme (NRGP) logo is displayed in accordance with applicable provincial licensing conditions. Users in South Africa are encouraged to visit responsiblegambling.org.za for further information and support.

8. Operator Obligations and Compliance

The Operator commits to the following obligations in relation to responsible gambling:

• Maintaining and making available, at all times, the tools described in Section 3 of this page;
• Displaying mandatory responsible gambling warnings on all pages of the Site in a clear and conspicuous manner;
• Training customer-facing staff to identify indicators of problem gambling and to direct affected users to appropriate resources;
• Cooperating with regulatory authorities in Nigeria and South Africa, including the NLRC, state gaming authorities, and the National Gambling Board, on matters relating to responsible gambling;
• Ensuring that promotional communications do not target users who have applied for self-exclusion or who have set account restrictions;
• Complying with the Nigeria Data Protection Act, 2023 (Nigeria) and the Protection of Personal Information Act 4 of 2013 (South Africa) in respect of all personal data processed in connection with responsible gambling measures.

9. Prohibited Content and Representations

In accordance with applicable regulatory requirements in both jurisdictions, the Operator does not use or permit the following representations in any marketing or promotional material:

• Statements implying guaranteed wins or risk-free betting;
• Representations that gambling is free of financial risk;
• Celebrity endorsements implying that gambling success is a matter of skill rather than chance;
• Any content designed to appeal to persons under 18 years of age.

10. Contact for Responsible Gambling Matters

Users wishing to activate any of the responsible gambling tools described on this page, or who require assistance or information regarding problem gambling, may contact the Operator through the live chat facility or the contact form available in the Support section of the Site. The Operator’s customer support team is available to assist with account restrictions, self-exclusion requests, and referrals to specialist support services.

Responses to responsible gambling requests are processed as a matter of priority. Self-exclusion and cooling-off requests are actioned without undue delay upon receipt of a valid request.

Dата последней редакции: July 3, 2026