Responsible Gambling

1. Introduction

This Responsible Gambling statement is provided by Caecus N.V. (Company Number 163779), the operator of 1xbet, licensed under OGL/2024/1262/0493 (Curaçao Gaming Authority, Chuchubiweg 17, Willemstad, Curaçao), for informational purposes for users in Vietnam. The operator is committed to ensuring compliance with the applicable laws and regulatory requirements of Vietnam regarding responsible gambling and player protection.

2. Legal Framework and Regulatory Compliance

This page is established pursuant to the following principal regulations of Vietnam:

• Decree No. 03/2017/ND-CP on Casino Business
• Decree No. 06/2017/ND-CP on Betting
• Law on Cybersecurity (No. 24/2018/QH14)
• Law on Protection of Consumer Rights No. 19/2023/QH15
• Relevant regulations on advertising, personal data, and public order

3. Age Restrictions

Gambling and betting services, including access to the 1xbet platform, are strictly limited to individuals aged 18 years and older for lottery and 21 years and older for casino activities, in accordance with Decree 03/2017/ND-CP, Article 12. Participation by minors is prohibited by law. Age and identity verification, using official identification documents, is mandatory during registration and withdrawal procedures.

Warning: Participation in gambling by persons under the legal age is strictly prohibited and may result in account closure and other legal measures. By accessing or using the services, users confirm that they meet the minimum age requirements under Vietnamese law.

4. Player Protection and Risks of Gambling

Engaging in gambling involves financial risk and may result in losses. Gambling may cause psychological, financial, or social harm if not practiced responsibly. The operator encourages all users to be fully aware of possible risks and to gamble only within their personal means.

Mandatory Risk Warnings:

• Gambling is strictly for persons aged over 18. For casino games, the minimum age is 21.
• Gambling carries financial risk. Please play responsibly.
• This product is intended for persons aged 21 and over. Participation of minors is prohibited by law.

5. Responsible Gambling Measures

The operator maintains the following tools and processes, in line with regulatory requirements:

• Setting of deposit and account limits to control spending
• Player-initiated cool-off and self-exclusion requests
• Monitoring for signs of excessive or risky gambling behavior
• Information and guidance on responsible gambling displayed clearly on the platform

Users may at any time submit a request to set personal limits, take a temporary break, or self-exclude from all gambling services. Requests can be submitted via live chat, email, or the contact form available on the website. Upon request, account access may be restricted as provided by law and the internal policy of the operator.

6. Prevention of Underage Gambling

Strict age and identity verification procedures are implemented. It is the responsibility of the user to provide accurate and truthful information when registering. Accounts found to be accessed or used by persons under legal age will be terminated immediately, and any associated activity will be reported to the competent authorities, as required by Vietnamese law.

7. Self-Exclusion and Support

Users who believe that their gambling activity may be problematic can request voluntary self-exclusion. The operator accepts self-exclusion requests through live chat, email or the contact form on the website. There is currently no national online self-exclusion register in Vietnam; therefore, self-exclusion is managed on an operator and venue level only.

For independent assistance and support, users are encouraged to contact the following organizations:

• Vietnam Association of Psychologists for Counseling and Support: ask your local hospital or mental health service for referral
• Department of Counseling and Social Work, National Hospital of Psychiatry: available at major medical centers
• International Support Hotlines (English): Gamblers Anonymous (www.gamblersanonymous.org)

The operator is not directly affiliated with external counseling or support organizations.

8. Prohibited Activities and Responsible Advertising

The operator adheres to the legal restrictions of Vietnam. The following are strictly prohibited on this platform or related communications:

• Advertising to minors or individuals not meeting legal requirements
• Claims that gambling is safe, risk-free, or guarantees winnings
• Promotion of gambling as a means to solve financial difficulties
• Use of content, imagery, or language especially appealing to minors

All advertising and communication channels comply with the obligations set forth in Decree 03/2017/ND-CP and other relevant local regulations.

9. Currency and Local Access Restrictions

Participation in legal gambling and betting activities by Vietnamese citizens is limited to pilot casino projects and state-approved betting with strict identity and income controls. All gambling transactions under applicable law must be conducted in Vietnamese Dong (VND). Cross-border online gambling and use by residents or persons located in Vietnam may be subject to local restrictions.

Users are reminded that accessing unlicensed online gaming services from within Vietnam is strictly prohibited and may result in severe administrative or criminal liability under Vietnamese law.

10. Complaint and Contact Procedure

Users may address queries or complaints as follows:

• Email: [email protected]
• Phone: +441273256987
• Live chat: available 24/7 via the platform widget
• Official postal address: Chuchubiweg 17, Willemstad, Curaçao
• Social channels: 1xbetVnOfficial (Facebook), 1xBet_Eng (X), 1xbet_official_sportsbook (Instagram)

All requests will be handled promptly, generally within 15 working days. If the user is not satisfied with the operator’s response, complaints may be escalated to the competent authority (for data: Department of Cybersecurity and High-Tech Crime Prevention (A05), Ministry of Public Security of Vietnam).

11. Regulatory and Licensing Disclosure

12. Final Provisions

This Responsible Gambling statement is reviewed regularly to ensure continued compliance with the applicable laws and best practices in Vietnam. All users are strongly encouraged to review this page periodically for updates. Continued use of the operator’s services constitutes acceptance of the terms and warnings set forth herein.

Important: If you believe you have or may have a gambling problem, seek assistance immediately from professional organizations or a qualified healthcare provider.

Date of last revision: July 14, 2026