Contact Information
Operator Legal Information
The website is operated by Caecus N.V. (Company Number 163779), with its registered address at Chuchubiweg 17, Willemstad, Curaçao. The operator holds licence OGL/2024/1262/0493 under master license 1668/JAZ, issued by the Curaçao Gaming Authority. The operator is not locally licensed in Vietnam and does not maintain a physical presence within the territory of Vietnam. Participants must be at least 18 years old. Participation in online gambling by residents of Vietnam is subject to applicable local laws and strict prohibitions.
Contact Channels
Users may contact the operator 24/7 via the following channels:
- Email (Vietnam-specific): [email protected]
- Phone: +441273256987 (International access, 24/7, Vietnamese and English)
- Live Chat: Available through the website interface (after login, where accessible)
- Telegram Support:
- 1xBet Official Support (xBetConsultbot_bot)
- Vn1xbetOfficial
Social Media
- Facebook: 1xbetVnOfficial
- X (Twitter): 1xBet_Eng
- Instagram: 1xbet_official_sportsbook
Data Protection Officer (DPO) Contact
For all inquiries and requests regarding the processing of personal data or privacy matters, including access, correction, consent withdrawal, and data deletion as defined under Decree No. 13/2023/ND-CP, users may contact the data protection officer:
- Email: [email protected]
Response Times
User communications and queries will be addressed promptly. The operator aims to provide an initial response within 15 working days from the date of receipt, in accordance with Vietnamese consumer protection practices.
Complaint Handling Procedure
- Filing a Complaint: Submit your complaint by email to [email protected], by phone at +441273256987, via live chat on the website, or via the support Telegram accounts above. Provide your registered user details and a clear description of the issue.
- Processing: The operator will acknowledge receipt of the complaint and carry out a review. You may be contacted for additional information if required.
- Resolution Period: Complaints are addressed as promptly as possible, typically within 15 working days. The decision will be communicated to you through your chosen contact channel.
- Escalation: If the response is not satisfactory, you may request further review by the operator. If a dispute remains unresolved, and where applicable, users may address their concerns to the relevant overseas gaming authority under which the operator is licensed—Curaçao Gaming Authority—or lodge complaints regarding personal data processing with the Department of Cybersecurity and High-Tech Crime Prevention (A05), Ministry of Public Security of Vietnam.
Regulatory Contacts
| Authority | Purpose | Contact |
|---|---|---|
| Curaçao Gaming Authority | Regulatory oversight of licensed operator | Chuchubiweg 17, Willemstad, Curaçao |
| Department of Cybersecurity and High-Tech Crime Prevention (A05), Ministry of Public Security (Vietnam) | Personal data protection/complaints regarding data misuse | 44 Yet Kieu, Hoan Kiem, Hanoi, Vietnam https://bocongan.gov.vn |
Important Notices
- The website and betting services are not locally licensed or authorized for general use in Vietnam. Usage is subject to the laws and restrictions of Vietnam and Curaçao.
- Persons under 18 are strictly prohibited from participating in gambling or betting activities.
- Information provided here is in accordance with Decree No. 03/2017/ND-CP, Decree No. 06/2017/ND-CP, Law on Cybersecurity No. 24/2018/QH14, and Decree No. 13/2023/ND-CP (Personal Data Protection).
- All personal data queries and complaints will be handled in compliance with Vietnamese laws and the operator's privacy policy. For details, refer to the Privacy Policy section of the website.
Date of last revision: July 14, 2026
