About Us

Operator Information

The website is operated by Caecus N.V., operating under the Curaçao Gaming Authority, Company Number 163779. 1xBet provides betting and gaming services online, including sports betting, esports, casino, and live casino games, available to users subject to legal restrictions and geographic availability.

Service Overview

1xBet offers a range of betting and gaming services, including sports betting with dedicated tennis, football, and esports events, as well as casino and live casino games. Access to certain sections of the website may be restricted due to geo-blocking or local legal requirements. Vietnamese users may experience restrictions to full access for certain services or pages due to regulatory requirements and local network policies.

Compliance and Legal Framework

Services are provided in accordance with international industry standards and the regulatory requirements of the Curaçao Gaming Authority. For users in Vietnam, please note:

• Online-only iGaming operations are not licensed within Vietnam. 1xBet does not maintain a physical presence or a registered local business entity in Vietnam.
• Activities of this website are governed by Decree No. 03/2017/ND-CP (Casino Business), Decree No. 06/2017/ND-CP (Betting Operations), and related laws in Vietnam governing online activities and consumer protection.
• Participation in gambling or betting is prohibited for Vietnamese residents unless within permitted physical premises and under conditions set by national laws.
• Users are solely responsible for ensuring that access and use of the platform comply with applicable laws in their jurisdiction.

Responsible Gambling

The Operator is committed to promoting responsible gambling and the protection of vulnerable persons.

• This service is strictly intended for persons aged 18 and over. Participation in gambling by minors is prohibited by law.
• Age and identity verification measures are applied to prevent access by underage individuals, including requests for identification during registration and withdrawal procedures.
• Players are encouraged to set deposit and betting limits, access self-exclusion features where available, and to seek help if gambling becomes problematic.
• Gambling involves financial risk. Please play responsibly.
• For support, users can access helplines and receive assistance by contacting customer service or consulting available information on responsible gambling displayed on the website.

Data Protection and Privacy

All personal data is collected, processed, and stored in compliance with the Personal Data Protection Decree No. 13/2023/ND-CP and relevant laws on cybersecurity and electronic transactions of Vietnam.

• Categories of personal data processed include identification data, account activity, payment and transaction data, device information, and technical logs in accordance with applicable legislation.
• Personal data is retained only for as long as necessary for the purposes described or as legally required.
• Data storage and, where applicable, processing are subject to the data localization and cross-border transfer requirements under Art. 25-26 of Decree 13/2023/ND-CP. User consent is obtained for any data transfer to third parties.
• Users have the right to access, correct, delete, restrict, or object to the processing of their personal data, and may withdraw consent at any time subject to legal exceptions, as outlined in Arts. 11–13 and 16 of Decree 13/2023/ND-CP.

For privacy-related inquiries or to exercise your rights under data protection law, please contact [email protected] or use the contact form on the website.

Cookies Policy

This website uses cookies to ensure the functioning of its operation, recognize users, analyze traffic, and provide personalized content.

• Types of cookies used include essential cookies, analytical/performance cookies, targeting/advertising cookies, and third-party cookies.
• User consent is required before storing or accessing data via cookies. You may manage or withdraw your cookie preferences at any time through the settings or mechanisms provided on the website, in accordance with Decree 13/2023/ND-CP and the Law on Cyberinformation Security.

Contact Information

User queries may be addressed by contacting support through any of the following channels:

• Email: [email protected]
• Phone: +441273256987
• Live chat: Available 24/7 via the website widget
• Telegram: 1xBet Official Support, Vn1xbetOfficial
• Facebook: 1xbetVnOfficial
• Instagram: 1xbet_official_sportsbook
• X (Twitter): 1xBet_Eng

Registered Address (Operator): Chuchubiweg 17, Willemstad, Curaçao

Response times are typically prompt, with efforts to address user queries within 15 working days as recommended by general consumer protection standards.

Complaint Resolution

Users who wish to submit a complaint may do so through the above-listed contact methods. All complaints are acknowledged upon receipt and processed in a timely manner. If a user is not satisfied with the response, further escalation may be made to the Curaçao Gaming Authority or, for data or privacy concerns, to the competent data protection supervisory authority in Vietnam:

• Department of Cybersecurity and High-Tech Crime Prevention (A05), Ministry of Public Security
• Address: 44 Yet Kieu, Hoan Kiem, Hanoi, Vietnam

Regulatory Notices and Disclaimers for Vietnam

• This product is intended for persons aged 18 and over. Participation in gambling by minors is prohibited by law. Play responsibly.
• The use of this website and its services may be subject to geographic, regulatory, and legal restrictions under the laws of Vietnam.
• Cross-border online gambling is strictly prohibited by Vietnamese law for both operators and users. You are required to comply with all relevant local laws and restrictions regarding gambling and the use of online betting services.
• All information is made available in Vietnamese language where required.

For further details on our privacy, cookie, responsible gambling, or general terms of service, please refer to the dedicated legal sections in the information menu of the website.

Date of last revision: July 14, 2026